We aim to provide a smooth and timely delivery experience for all our customers across Pakistan. Below are the details regarding our shipping process.
1. Processing Time
- Orders are processed within 3-5 business days.
2. Shipping Locations
- We currently ship only within Pakistan.
- We do not offer international shipping at this time.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- We offer free shipping on orders above PKR 1999.
4. Delayed or Lost Shipments
- If your order is delayed beyond the estimated time, please contact our customer support.
- We are not responsible for delays caused by courier service issues, weather conditions, or incorrect addresses.
- If a package is lost during transit, we will investigate and assist with a replacement or refund.
5. Incorrect Address & Failed Delivery
- Please ensure your shipping address is correct before placing an order.
- If an order is returned due to an incorrect address, additional shipping fees may apply for resending.
6. Damaged or Missing Items
- If you receive a damaged item or your order is incomplete, please contact us within 7 days with photos of the issue.
- We will arrange a replacement or refund as per our policy.
7. Cash on Delivery (COD)
- We offer Cash on Delivery (COD) for orders within Pakistan.
8. Contact Us
For any shipping-related inquiries, feel free to reach out:
📧 Email: bijoux.pak@gmail.com
📞 Phone: 0342-8447064